Salon Service & Payment Policy
By scheduling an appointment and receiving services at our salon, you acknowledge and agree to the following policies:
Consultation & Expectations
Our stylists conduct a thorough consultation prior to beginning services. While inspiration photos are welcome and used as a guide, exact results cannot be guaranteed due to factors including hair history, previous color, texture, condition, and the number of appointments required to achieve a desired look.
Service Satisfaction
If you are dissatisfied with your service, you must notify the salon within 7 days of your appointment. We are committed to client satisfaction and will gladly review your concerns and, when appropriate, schedule a corrective service.
Corrective services are determined solely at the discretion of salon management and the assigned stylist.
No Refund Policy
Due to the time, expertise, and professional products used during services, all service sales are final. We do not offer refunds on completed services. We only offer corrective services.
Opportunity to Correct
Clients agree to provide the salon with a reasonable opportunity to address any concerns before seeking reimbursement through a third party, financial institution, or chargeback process.
Failure to allow the salon the opportunity to evaluate and correct a concern may result in denial of any request for compensation.
Chargebacks & Payment Disputes
By receiving services, clients acknowledge that services were rendered at the time of the appointment.
Any chargeback or payment dispute submitted for completed services may be contested by the salon with supporting documentation, including but not limited to:
• Appointment records
• Consultation notes
• Before and after photographs
• Service formulas and color records
• Text messages, emails, and written communication
•Proof of policies
• Receipts and payment records
Fraudulent or unsupported chargebacks for completed services may result in collection efforts and refusal of future services.
Right to Refuse Service
The salon reserves the right to refuse service to anyone for any lawful reason and may discontinue future appointments if the salon-client relationship is no longer a good fit.
Acceptance of Policy
Booking an appointment, paying a deposit, or receiving services constitutes acceptance of these policies.